Case Study – Dunbar Golf Club
‘Amongst the best visitor experience of any golf club in Scotland’. That is the conclusion of an independent assessment of the course, the facilities and the services offered by Dunbar Golf Club. And it is the first time ever that a Scottish golf club has achieved a 100% score for its customer service.
In our video above Director of Golf, Jacky Montgomery, tells Scottish Golf about the clubs Customer Service ethos, how other clubs could learn from what they are doing and how signing up a Mystery Shopper Programme could transform your club.